New envelope-less Cambrian ATMs
Our new ATMs no longer require envelopes for cash or cheque deposits. To learn more, click the link below!
New ATMs

Member Disputes

Resolving Member Disputes

The satisfaction of our members is of utmost importance to us. We have a process in place to ensure all member disputes or complaints are responded to in a timely manner. Rest assured that when dealing with Cambrian on these matters, we will strive to be:

  • Open
  • Accessible
  • Prompt
  • Impartial
  • Equitable

For all concerns other than Privacy, please follow steps 1-4.

If your concern is related to a Privacy matter, please contact our Privacy Officer at:
Cambrian Credit Union
Attn: Privacy Officer
225 Broadway
Winnipeg MB, R3C 5R4
(204) 925-2600
For your security, please do not send any personal or financial information via email.

Step 1:
Notify your Branch

Most disputes can be resolved by speaking directly with your branch representative. If required, your concern can also be addressed to the Branch Manager. Typically, you should expect a resolution within 1-5 business days.

Step 2:
Referral to Team

There are times when the branch may not be able to resolve your concern independently and may require the involvement of another Cambrian department or partner organization. In this case, our staff will assist you through this process, ensuring your concern is referred to the appropriate party for resolution.

Step 3:
Escalation to Corporate Office

If you are not satisfied with the resolution offered through the first two steps, you can bring your concern forward to the appropriate department at our corporate office. In these situations, it may take 5-10 business days to fully investigate your concern and provide a response.

Step 4:
Executive Review

Should a resolution still not be found throughout the first three steps, you can bring your concern forward to be reviewed by the Executive Team. Concerns should be addressed to the Chief People & Corporate Services Officer, preferably in writing, providing as much detail as possible. The decision of the Executive Team will be our final resolution.