Frequently
Asked Questions

Add/Delete/Edit Recipient

To access Interac e-Transfer service

1. Select “Transfer” in the top menu of CIB
2. Select “Interac e-Transfer” in the side menu
3. On the Interac e-Transfer page, click “Continue”

Add Recipient

1. Click “Manage Recipient”
2. Click the person icon to “Add Recipient”
3. Enter details and click “Continue”
4. “Edit” or “Confirm” the recipient

Delete Recipient

1. Click “Manage Recipient”
2. Click the garbage can icon to “Remove Recipient”
3. Click “Submit” to confirm

Edit Recipient

1. Click “Manage Recipient”
2. Click the pencil icon to “Edit Recipient”
3. Click “Yes” to confirm

® Trademark of Interac Inc. Used under license.