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Frequently
Asked Questions

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I entered the wrong PIN and my ATM / Debit card is locked out. What do I do?

You forgot your PIN or need assistance to unlock your card


If you locked out your card but you know your PIN

  • You can unlock your ATM / Debit card by using it at any Credit Union ATM in Canada.
  • If you locked out your card at an ATM machine, the card will be automatically unlocked and available for use the next morning.