New envelope-less Cambrian ATMs
Our new ATMs no longer require envelopes for cash or cheque deposits. To learn more, click the link below!
New ATMs

Asked Questions

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Pending Interac e-Transfer®

  1. Select “Transfer” in the top menu of CIB
  2. Select “Interac e-Transfer” in the side menu
  3. On the Interac e-Transfer page, click “Continue”
  4. Select “Pending” under “Send Money”

Interac e-Transfers that have not been successfully accepted by the recipient will be listed as Pending e-Transfers.

Once the transaction has been completed (accepted, declined, cancelled or redeposited), it will no longer display in the pending tab but it will remain in the Interac e-Transfer History section.

Pending e-Transfers can be cancelled or redeposited or resent to the recipient.
Interac e-Transfers expire 30 days after the send date.

Pending e-Transfer Status

The status of the e-Transfer will determine what actions can be taken.

e-Transfer Available
Recipient has been notified but has not yet accepted the e-Transfer.
You can cancel this e-Transfer.

Recipient Answered Security Question
Recipient answered the security question but has not yet accepted the e-Transfer.
You can cancel this e-Transfer.

Recipient Unable to Answer Security Question
Recipient failed to answer the security question correctly.
You must redeposit this e-Transfer and send a new one.

Recipient Notification Rejected
An invalid email address or text number has been entered in the recipient’s profile.
You will need to edit the email address or text number and resend the e-Transfer.


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