Frequently
Asked Questions

“Request Money” allows you to request an Interac e-Transfer from a person or business who owes you money.

You will be charged any applicable e-Transfer fee based on your account package.
The fee will be charged to your account only when the e-Transfer is successfully deposited to your account. The sender of the e-Transfer will not be charged a fee.

To request an Interac e-Transfer

1. Select “Transfer” in the top menu of CIB
2. Select “Interac e-Transfer” in the side menu
3. On the Interac e-Transfer page, click “Continue”
4. Click “Request Money” in the menu
5. Enter the required information:
   o Select who you want to request the e-Transfer from
   o Acknowledge that you have consent from the recipient for the request
   o Enter the requested amount
   o Select the account you want the e-Transfer deposited to
   o You can choose to send a message to the recipient
6. Click “Submit”
7. Review the details and click “Confirm”

o The recipient will receive a notification from Interac that you have requested an e-Transfer.
o If the recipient accepts the request: you will receive a notification from Interac when the e-Transfer has been deposited to your account.
o If the recipient denies the request and /or blocks the initiator: you will receive a notification from Interac that the request has been denied or that you have been blocked by the recipient of your request.

You can review, edit, cancel or resend a notification for e-Transfer Requests in Pending e-Transfers. You can have up to 50 Pending e-Transfer Requests.

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