Asked Questions

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How do I cancel a bill payment?

Online Banking

  1. Login to Online Banking
  2. Go to the "Move Money" menu and select "Pay Bills"
  3. In the menu below “Pay Bills” click “Pending”

Reverse a Pending Bill Payment

  1. Bill Payments listed in the “Pending Payments” table are reversible.
  2. Click the “Reverse” button below the amount.
  3. Confirm the details of the payment reversal and click “Reverse Payment” to proceed.
  4. Click “Yes” to reverse the payment.

Cancel a Scheduled Bill Payment

  1. Scheduled bill payments can be cancelled.
  2. Go to "Options" beside the pending payment you want to change and select “Delete”
  3. You will receive a confirmation screen to confirm.

Contact Us

You may also contact us to request a bill payment reversal. If the payment has already been sent according to your instructions, you may need to contact the payee to resolve the situation.