Frequently
Asked Questions

You can cancel a Pending e-Transfer that has not yet been accepted by the recipient or an e-Transfer that has been declined by the recipient.

When you cancel an Interac e-Transfer:

• The funds will be credited back to your account instantly.
• Any service charge associated with sending the e-Transfer will not be refunded.
• The e-Transfer will show as “Cancelled” in your history.

1. Select “Transfer” in the top menu of CIB
2. Select “Interac e-Transfer” in the side menu
3. On the Interac e-Transfer page, click “Continue”
4. Select “Pending” under “Send money”
5. Click "Options" beside the e-Transfer you want to cancel
6. Select "Cancel"
7. Confirm by clicking "Yes"

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