Frequently
Asked Questions

Regular Mortgage Payment

1. Login to Online Banking
2. Go to the "Move Money" menu and select "Transfer Funds"
3. Select the "From" account and the mortgage as the "To" account
4. Select “Regular Payment” as the "Payment Type" (Note that if you already pay your mortgage automatically this payment will default to a "Principal Payment")

Note that if you already pay your mortgage automatically, you cannot make a regular payment through Online Banking or the Mobile App.

Principal Only Mortgage Payment

For fixed rate or variable closed mortgages, you can prepay up to 20% of your original mortgage balance, every year, without penalty.

The prepayment can be made in one lump sum or you can make several payments adding up to the maximum of 20%.

For variable open mortgages, you can pre-pay any amount anytime, penalty-free.

To make additional mortgage payments:

1. Login to Online Banking
2. Go to the "Move Money" menu and select "Transfer Funds"
3. Select the "From" account and the mortgage as the "To" account
4. Select "Principal Payment" as the "Payment Type"

The "Maximum Principal Only Payment" that you are allowed penalty-free will be indicated.