Call Centre Delays:
Due to a recent outage, members may experience longer than usual wait times when contacting our Call Centre. We thank you for your patience and understanding.

Frequently
Asked Questions

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Redeposit Interac e-Transfer®

An Interac e-Transfer with the status of “Declined” or “Expired” and which has not been auto-reclaimed back to your account, can be redeposited via Cambrian Online Banking.

  1. Select “Transfer” in the top menu of CIB
  2. Select “Interac e-Transfer” in the side menu
  3. On the Interac e-Transfer page, click “Continue”
  4. Select “Interac e-Transfer History” in the menu
  5. Select “Options” next to the e-Transfer you wish to redeposit and click “Redeposit Funds” if available.

If the redeposit funds option is not available the auto-reclaim process has started and will automatically deposit the funds back to the sending account.

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