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Frequently
Asked Questions

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How do I change my name, address, email, phone number or other contact information?

1. Login to Online Banking

2. Select your name in the top right menu and click "Profile & Settings"

Profile.jpg

3. Under "Primary Contact Information" click "Manage my Information"

Manage-my-Information.jpg

4. Edit your information


If you also need to update your Two-Factor Authentication information:

1. Login to Online Banking

2. Select your name in the top right menu and click "Profile & Settings"

Profile.jpg

3. Under "Security Settings" click "Two-Factor Authentication"

2FA.jpg

4. Edit your contact method (email or text)


To change your name you will need to visit a branch.

The Mobile App can only be used to change the email and text number used for Alerts and Two-Factor Authentication.

1. Login to the Mobile App

2. Click "More"

3. Click “Two-Factor Authentication”

4. Edit your information

4. Go back and select “Alerts” to verify your changes


To change your name you will need to visit a branch. Change your address or work information through Online Banking.

Changing your Name

Visit any branch and bring valid photo ID such as a driver's license to confirm your identity. Provide the required documentation to validate your name change (ex: marriage certificate or updated driver’s license)